跟外国人进行电话沟通是职场人常常会碰着的一个场景,然而电话用语有别于面对面的对话,这里我们就以一个普遍的场景为例来展示电话中一样平常如何用英语交谈。
A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好,我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please. 你好,我想找Hunter师长西席。
A: May I ask who is calling, please? 叨教您是哪位?

B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 感激,Wood师长西席,请稍等。(打内线电话)Hunter师长西席,IBM电脑公司的Wood师长西席找您。
C: Can you find out what he wants? 你可以问他有什么事吗?
A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.
好的,Hunter师长西席。(对来电者说)对不起Wood师长西席,让您久等了。Hunter师长西席现在非常忙,他想知道你有什么事对他说。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的,我想买一些打算机软件,其余再谈一谈开拓一些其它的软件。我不知道他是否有兴趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.
我明白了,非常感谢,Wood师长西席。请你等一下好吗?(打内线电话)Hunter师长西席,Wood师长西席想买一些打算机软件。
C: I see. Put him on line two. 好的,请转到2号线。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.
好的,Hunter师长西席。(对来电者)Wood师长西席,不好意思让你久等了,我把你的电话接给Hunter师长西席。
A: Good afternoon, Sales Department. May I help you? 下午好,发卖部,我能帮你什么忙吗?
B: Could I speak to Mr. Bush, please? 可以和Bush师长西席说话吗?
A: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在。叨教我得见告他谁打来的?
B: John Smith.
A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?
请别挂机,Bush师长西席正在和总经理开会,我可以帮你忙吗?
B: Well, I want to discuss with him the new contract we signed last week. 好的,我想跟他谈论一下我们上星期签订的条约。
A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想会议不会开得太久,我让他有空给你打电话,好吗?
B: Yes, that would be easiest. 是的,那样最好了。
A: Could I have your name again, please? 请再一次见告我你的姓名,好吗?
B: Yes. It’s John Smith.好的,我叫John Smith。
怎么样,你都学会了吗?如果你还有更多疑问,建议下载口语侠app找外教进行一对一的电话英语练习,里面很多外教都来自外企,有丰富的外企事情履历。